Privacy, Security & Compliance

For: Smart-Tables / Smart-Mass-Update / Smart-Activity-Manager / DEDUP Manager

 

Last updated: Apr/9/2024

Compliance, Security, and Confidence:

  • ZaapIT's apps are Force.com hosted applications, meaning they run on Salesforce's servers inside the same datacenter. The data center is fully managed by Salesforce, which includes the following: network security, app login, upgrades, change management, system operations, restricted personal access to the facilities, disaster recovery, availability, processing, and physical security.
  • ZaapIT's code is compiled, stored, and runs on Salesforce's servers, as well as on the customer's local machine, specifically on the client side (using JavaScript, CSS, and HTML)
  • ZaapIT's apps respect Salesforce's native permissions (object / field data access policies - view/create/update/delete/sharing permissions) & Salesforce's sharing mechanism.
  • We do a Security Review at least once a year & we fix any known / reported security issue in a timely manner. 
  • We manage our apps & licenses by using a self-managed license Salesforce intance.
  • Access policy: ZaapIT doesn't have direct access to your Salesforce and your data - you can grant access to ZaapIT's support by going to Salesforce's setup>grant access>ZaapIT's Support or by going to My-settings>grant access > ZaapIT's support.
  • Standards & compliance: ZaapIT apps are 100% native force.com apps, the apps comply with the ISO 27001 standard. The relevant Salesforce's force.com platform certifications (ISO 27001, Soc2 and  ) applies to any 100% force.com app and force.com code are attached. The certifications, a Screenshot of the certifications.
  • SAS-70 type II compliant and GDPR compliant 
  • Salesforce Government Cloud + Salesforce Government Cloud Plus certified more details

Data & Privacy:

  • Our apps / services / website collect and store app usage statistics inside Salesforce's servers and inside google cloud (Google Analytics).
  • By Default our apps allow the end user to export his data to a differant apps or to send his data to a differant app (e.g. excel / outlook) - it is up to the end-user / admin to remove unwanted buttons and/or to set the relevant permissions to restrict those options.
  • Our Sales team may collect and store publicly available data and / or data provided to us during email communication with a prospect/customer. This data is stored inside our dedicated Salesforce orgs/servers and used during sales/renewal processes.
  • ZaapIT's DPA for customers who process EEA data: https://www.zaapit.com/page/data-protection-attachment
  • ZaapIT's DPA for customers who process UK data: https://www.zaapit.com/page/uk-data-protection-attachment
  • ZaapIT's cookies policy: https://www.zaapit.com/page/cookie-policy
  • For more info visit our Terms & conditions page for more information
    We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. For more information, please read Our Cookie Policy